Livestock DOA and Return Policy
LIVESTOCK GUARANTEE
What Corals and livestock are Provided with the Guarantee?
Unless otherwise stated in the item description, any coral purchased from Aquatica includes the full 7 day guarantee. Specialty items or corals considered to be "expert only" may not qualify for the guarantee and will clearly state this in the item description.
Livestock(fish, invertebrates, and other living creatures) are guaranteed for 24 hours after arrival. "Expert only" livestock may not qualify for the guarantee and will clearly state this in the item description
We are not responsible for items damaged, lost, or late due to fault of the shipping carrier.
What if I have a DOA or a coral doesn't survive the first 7 days? Or, other livestock does not survive the first 24 hours?
Take a clear picture of the coral or other livestock. We require a photo of the coral/livestock to ensure replacement accuracy. Please make sure to take a clear photo under daylight (not actinic).
Send us your picture and order information. Please send any photos and claims to joe@aquaticatinleypark.com. A representative will get back with you typically within one working day.
Receive your replacement. We will either replace your coral or other livestock with a future order or issue you store credit. We address all DOA claims on a case by case basis and are generally willing to use whichever method works best for you.
Aquatica offers a 7 day guarantee on corals and a 24 hour guarantee on other livestock . As much as we may try to improve our shipping procedures, some corals do not survive the shipping process. Shipping is possibly the most stressful event a coral can experience and certain corals are more sensitive than others.
Returns Returns are not possible. Please DO NOT send back any corals or livestock.
Dry Goods Dry Good returns are subject to a 20% restocking fee. Refunds issued will reflect this fee.